Payment Operations Specialist (m/w/d)

You will work for a renowned, successful, and well-established company.

• Collaboration: Teamwork and productive collaboration are core values of the company.
• Working atmosphere: You will work in a pleasant atmosphere with a strong sense of camaraderie.
• Variety: The scope of work is diverse, and your ideas and suggestions for solutions are welcome.
• We offer: Christmas and vacation bonuses, employer-sponsored pension plans, and several other attractive benefits in addition to your salary.

• Testing and monitoring e-commerce payments, ensuring accuracy and compliance with established policies and procedures.
• Handling incoming tickets related to online payments, customer payouts & fraud prevention.
• Creating and managing IT development tickets for payment-related issues.
• Supporting and advising management in all matters related to payment methods.
• Assisting in the maintenance and optimization of in-house online payment systems.
• Investigating and resolving any payment-related issues in collaboration with internal teams and external partners.
• Liaising with IT development teams to improve and implement payment features, ensuring user stories are well defined for e-commerce checkout flows as well as for internal payment systems.
• Producing technical documentation and providing guidance to internal stakeholders regarding payment processes.

• Degree in Technical Informatics, Business Informatics, or a comparable qualification.
• Initial professional experience in international payments, ideally with a strong focus on e-commerce.
• Experience with JIRA, Confluence, and SQL is a strong advantage.
• Familiarity with payment providers, acquirers, and fraud prevention tools commonly used in e-commerce and online payments.
• Ability to prioritize and manage tasks in a dynamic environment with strong customer focus.
• Quick adaptability to new systems and payment solutions.
• Strong hands-on mentality, solution orientation, and drive for excellence.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with business, IT, and external partners.
• Fluency in written and spoken English is mandatory to communicate with international colleagues and customers.