Concierge (m/w/d)

Wertheim Village is part of The Bicester Collection

Located just 45 minutes from dynamic Frankfurt, the Village is open six days a week, from Monday to Saturday. Situated directly on the A3 motorway, it is easily accessible by car. The open-air shopping destination, with 110 luxury and designer boutiques, offers year-round reduced prices, culinary delights, and exclusive services.

The Bicester Collection

Created in 1995, The Bicester Collection has reimagined the boundaries around the worlds of luxury retail, hospitality, live music and sports entertainment, curating extraordinary experiences for the world's most discerning guests. Located in Europe, China and North America, The Bicester Collection's 12 Villages are world-renowned as iconic, open-air shopping destinations. Each offers the world's best brands at incredible value, as well as celebrated restaurants and peerless services.

The Bicester Collection brings together extraordinary live music and sports experiences at the first third generation UBS Arena serving the New York metro area (home to the New York Islanders ice hockey team), a pioneering concert venue featuring the Isles Lab Team concept store. The Collection's award-winning hotel destinations, Mission Pacific Beach Resort and The Seabird Ocean Resort & Spa (with its Michelin-starred restaurant, Valle; celebrated Sunny's Spa & Beauty Lounge; and locally curated boutique The Ozone), are vibrant destinations in Southern California's hidden gem, Oceanside.

Concierge (m/f/d)

Wertheim Village

We are extraordinary people creating extraordinary experiences. #extraordinarytogether

Part of The Bicester Collection, Wertheim Village doesn't do ordinary. Nestled within one of Germany's most picturesque wine-growing regions, just 50 minutes from Frankfurt, our open-air, pedestrianised Village is home to more than 110 boutiques, a celebrated food and drink scene, and a team that refuses to stand still.

The Hospitality team is hiring a Concierge (m/f/d).

The role

In this role, you will create memorable and personalised experiences for guests visiting Wertheim Village. You will act as an ambassador for our hospitality offering, proactively engaging with guests, supporting a wide range of concierge services, and collaborating with internal teams and brand partners to ensure exceptional service standards. Your contribution will play a key role in enhancing guest satisfaction and strengthening the Village's reputation for world-class hospitality.

Location: Wertheim Village, office-based with a strong on-site guest-facing presence, including weekend work

Starting minimum salary: € 42,000.00 per year

What you'll be doing

A few of the key responsibilities in this role:

• Create outstanding guest experiences by providing tailored recommendations, assistance, and hospitality throughout the guest journey.
• Support and promote Village services, loyalty programmes, gift cards, and additional offerings while responding to guest requests and enquiries.
• Work closely with boutiques, guest services, security, housekeeping, and other stakeholders to identify service improvement opportunities and maintain high guest satisfaction levels.

What we're looking for

We foster a culture of winning together, and we work hard to ensure everyone is supported to succeed. To thrive in this role, you'll bring:

• At least 2 years of experience in hospitality, tourism, leisure, retail, or another customer-focused environment.
• Excellent communication and interpersonal skills, with confidence in engaging with international guests and delivering exceptional service.
• Strong organisational skills, flexibility, and the ability to remain calm under pressure, combined with fluency in German and English.

What we offer

A warm welcome, the chance to build an ever-evolving career story, and benefits designed around your lifestyle, physical, mental and social wellbeing

Our commitment

We're proud to be a diverse and inclusive employer — and we mean it. The best ideas come from people who don't all think the same, and we welcome applications from every background. Come as you are.

Wertheim Village exists to be experienced in the real world. To be actual, not virtual. To be lived. We'll never stop evolving. Are you ready for the challenge? #ExtraordinaryTogether