Professional Support (m/w/d)

Your Role   Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs   Ensure SLA 1 Class Support for the Workload Automation Service   Maintain and enhance the operational model of our Workload Automation Tool   Lead migration assignments within the Workload Automation domain   Update documentation regularly, ensuring that connections and processes are in place between all services while decreasing overlaps between services provided by various teams in the Workload Automation domain   Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions   Keep in close touch with external entities involved in the Workload Automation domain   Your Profile Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry   Profound experience with Workload Automation Tools   Extensive understanding of service delivery according to ITIL standards   Experience in coordinating and communicating complex tasks   Ability to make decisions within role responsibilities   Proactive work approach and ability to collaborate in an international environment   Excellent communication skills in English   Your ZEISS Recruiting Team: Mrs. Selina Riccio
Eine Stellenanzeige von Joobel