Workload Automation Expert (f/m/x) (m/w/d)

Your Role  

• Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs  

• Ensure SLA 1 Class Support for the Workload Automation Service  

• Maintain and enhance the operational model of our Workload Automation Tool  

• Lead migration assignments within the Workload Automation domain  

• Update documentation regularly, ensuring that connections and processes are in place between all services while decreasing overlaps between services provided by various teams in the Workload Automation domain  

• Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions  

• Keep in close touch with external entities involved in the Workload Automation domain  

Your Profile

• Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry  

• Profound experience with Workload Automation Tools  

• Extensive understanding of service delivery according to ITIL standards  

• Experience in coordinating and communicating complex tasks  

• Ability to make decisions within role responsibilities  

• Proactive work approach and ability to collaborate in an international environment  

• Excellent communication skills in English  

Your ZEISS Recruiting Team: