Support Experte (m/w/d)

Your Role Responsible for delivering global and business-critical Workload Automation services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs Ensure SLA 1 Class Support for the Workload Automation Service Maintain and enhance the operational model of our Workload Automation Tool Lead migration assignments within the Workload Automation domain Update documentation regularly, ensuring that connections and processes are in place between all services while decreasing overlaps between services provided by various teams in the Workload Automation domain Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions Keep in close touch with external entities involved in the Workload Automation domain Your Profile Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry Profound experience with Workload Automation Tools Extensive understanding of service delivery according to ITIL standards Experience in coordinating and communicating complex tasks Ability to make decisions within role responsibilities Proactive work approach and ability to collaborate in an international environment Excellent communication skills in English Your ZEISS Recruiting Team: Mrs. Selina Riccio