Senior IT Support Experts (m/w/d)

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare and cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. The company maintains a global manufacturing and product development footprint, with record worldwide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. To strengthen our local IT team within our manufacturing operations site in Altshausen (Ulm Area) , we are looking for a Senior IT Operations Technician (f/m/d) In this role, you will have the opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive a variety of on-site IT projects, and act as the key technical bridge between local business teams and central IT. Join our team and explore exciting opportunities to grow your skills in specialized IT areas, while shaping the next step of your professional journey. Deliver hands-on on-site L2 support, resolving complex issues to maintain efficient operations Monitor help desk trends, identify recurring challenges, and drive improvements across IT services Facilitate onboarding and training for new IT team members (f/m/d) Create and share clear training materials and documentation for the central IT L1 Support team Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution Provide local insights to guide practical and effective IT solutions Extensive professional experience as an IT technician (f/m/d), system administrator (f/m/d), or in a similar role, with a strong focus on L2 support within a manufacturing environment Experience in first-line SAP support is considered an advantage Proven project management skills Excellent command of spoken and written German and English Company pension scheme Free parking spaces directly next to the office and good public transport connections Company fitness via “EGYM Wellpass“ and bike leasing via “JobRad“ Learning platforms such as “GoodHabitz“ and “Learn TTI“ for your professional development Special employee benefits via “Family & Friends“ and additional corporate benefits
Eine Stellenanzeige von Joobel