Quality Assurance Manager for Product Quality - Reduced-Risk Product (m/w/d)

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Quality Assurance Manager (m/f/d) for Product Quality - Reduced-Risk Product

Job ID: 102916/ Location: Trier / Start: as soon as possible / Contract type: permanent

To strengthen our team in the area of Quality Assurance (QA) based in Trier/Germany, we are looking for a Quality Assurance Manager (m/f/d) for Product Quality of Reduced-Risks Products (RRP) in permanent employment

Your job mission:
Are you passionate about driving quality excellence in the innovative field of oral products such as Snus, Nicotine Pouch and Emerging Products? Join our team in Trier, Germany, and become a key role in ensuring the highest quality for JTI’s oral product portfolio. We are seeking a motivated, detail-oriented professional who will establish and enhance quality assurance standards, oversee QA activities in New Product Development, and implement Quality Management System (QMS) procedures for product development and manufacturing. Additionally, you will conduct audits to ensure adherence to QMS requirements and drive improvements via CAPA (Corrective and Preventive Actions) coordination. 

Who are we?

JTI is a leading international tobacco company with locations in more than 130 countries and world-famous brands such as Winston, Camel and American Spirit. With our brands Nordic Spirit, Logic and Ploom, we also focus on growth through innovations in the field of reduced risk products. In Germany, we are the largest employer in our industry with over 2,000 employees.

As a multiple award-winning top employer, we offer an open and inclusive working environment with exciting tasks in a challenging environment. Flexible working concepts, diverse development opportunities and international career paths are part of our everyday life. Visit us at to find out more about JTI and what it's like to work for us.

Your tasks:

• Product Quality Standards & Programs:  Establish and continuously improve quality assurance standards and programs such as stability study quality standards for new product developments and product rejuvenations etc. based on a given framework, regulatory requirements and consumers voice, to ensure regulatory compliance.
• New Product Developments:  Manage all defined quality assurance activities within New Product Development (NPD) projects and collaborate with the teams in QA, Product Development, and other relevant functions, to e.g perform product and process risk assessment, define quality standards and validate product performance.
• Quality Management System (QMS) and Audits:  Design, maintain & improve policies & procedures related to global product development activities and implement the global requirements with Product Development Teams. Conduct periodical audits with Product Development Teams to validate adherence to the QMS requirements & identify improvement areas including CAPA follow up.

• Deviation and CAPA management: Manage product and process deviations, communicate findings to relevant stakeholders, and coordinate the escalation and root cause analysis and subsequent improvement activities. Initiate updates to standards and programs based on findings including change control.

Your profile:

• Relevant educational background: University degree in a technical or scientific field, such as Chemistry / Physics / Environmental Engineering / Food Technology or comparable studies
• Practical experience: min. 3-5 years of professional experience ideally in Tobacco industry (QA / R&D / GSC / New Product Development) or FMCG industry (e.g. Food / Pharma / Cosmetics)
• Valuable knowledge: working experience in regulated environments, excellent knowledge in quality assurance and quality management, experience in managing non-conformities, audit experience, fluent in English (written and spoken), advanced skills in MS Office, experience with SAP R/3, proficiency in data analysis techniques and statistics
• Special strengths: profound project management skills, knowledge of quality programs or standards and  understanding of quality aspects in product development
• Suitable personality: highly organized and structured working style, strong communication and stakeholder management skills, willingness to travel
• Practiced working time model: flextime, possibility of 50% mobile office work within Germany on a monthly basis

Your benefits:

• Your team: You will work in an open and international working environment with approx. 60 nations at the Trier site.
• Your remuneration: Above-average pay including 13th and 14th monthly salary and bonus as well as annual reviews. Individual company pension scheme and capital-forming benefits.
• Your meals: Our subsidized company canteen and numerous snack and coffee vending machines ensure your physical well-being.
• Your appreciation: You will receive regular feedback from us and, as your personal safety is important to us, we also protect you in your private life with our JTI accident insurance.
• Your work-life balance: You should enjoy your work! That's why we offer you 30 days of vacation for personal relaxation.
• Your mobility offer: With our BusinessBike program, we offer you the opportunity to lease the bike of your choice at attractive conditions as part of a permanent position. This is an uncomplicated and flexible way to promote your health.
• Your development: We focus on your personal development. We support you with a wide range of internal training courses as well as external training and development opportunities that are tailored specifically to you.

Have we aroused your interest?

Apply directly with your complete application documents (CV, cover letter & references) stating your earliest possible starting date (Job ID 102916).

Diversity & Inclusion

We want everyone at JTI to be themselves and develop their full potential, because each and every one of us makes a valuable contribution to the success of the company and the location in Germany. We live and promote diversity, equality and inclusion accordingly. We have local employee groups and networks, such as the PRIDE Chapter Germany or the togetHER network for female employees, in which committed colleagues are involved, and we support a wide range of projects in our local area. For this and many other activities in the area of diversity & inclusion, we have already been awarded the Global Equality Standard by Ernst & Young.

Sustainability & Commitment

We have particularly close ties to the Trier region and the greater Cologne area through our two locations and want to make a significant contribution to a high quality of life, e.g., through annual clean-up campaigns on the Rhine and Moselle and as a long-standing partner of the Cologne Green Foundation, we are committed to the preservation and expansion of the city's green spaces. Renewable energies are also part of our sustainability goals, which is why we are investing in the expansion of the Bescheid Süd wind farm, located 20 kilometers east of our Trier site, in order to secure green electricity for the region and for our production at the Trier plant. We are constantly reducing the amount of plastic used in the packaging of our classic tobacco products, thus saving tons of plastic waste.

Find out more about us at:

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.