AOG Management - Customer Resolution Manager (d/f/m) (m/w/d)

Job Description:
You will become a member of Satair, the largest Airbus Services company providing Airbus spares and services to all Airbus customers on this earth and maybe in future even further. Satair AOG Management is located in Hamburg and Washington and counts approx. 50 team members. AOG Management Hamburg serves customers in Europe, Middle East, Africa and Asia Pacific.
Check out what the Satair AOG Management Team and our stakeholders do @ https://youtu.be/dyqI6DNC2U8 and www.satair.com
What can you expect?

• Find alternative solutions to all kind of AOG situations to recover customers aircraft around the world
  
• Cater for a round the clock AOG spares support
  
• Work with a very dynamic team in a very international environment
  
• Manage a different case every day, routine is not part of the job!
  

WHAT’S IN IT FOR YOU
Here is a selection of some of the benefits we offer our employees. Local benefits may vary.

• Competitive Remuneration
  
• Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave, job sharing
  
• Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities
  
• Health & Wellbeing: Health insurance, well-being programs
  

HOW YOU WILL CONTRIBUTE TO THE TEAM

• You'll provide functional guidance and operational leadership to the AOG Team.
  
• You'll lead the assigned shift, taking charge of complex and high-priority cases.
  
• You'll effectively balance and prioritize the daily workload for your shift, contributing to shift planning
  
• You’ll drive the future, challenge the As-Is and define our To-Be
  

Your tasks and responsibilities

• You'll manage the full lifecycle of customer material orders, from initial processing and administration to final delivery, for airlines, MROs, and other partners.
  
• You'll source and expedite parts from partner companies, overseeing procurement activities and escalate if needed. You'll also initiate withdrawal processes from production lines, external suppliers, or global warehouses when necessary
  
• Facilitate the timely, global delivery of spare parts and services, utilizing technical and commercial data
  
• You'll be responsible for maintaining high standards of customer service by providing excellent responses to inquiries from all customers, both internal and external, regarding spare parts and Satair/Airbus services
  
• You'll actively improve customer satisfaction and enhance internal communication
  
• You'll deliver an exceptional customer experience
  

This position requires shift work, on a 24/7 pattern, including weekends, nights and bank holidays. (35 hours/week + 2.5 hours due to the shift model, total is 37.5 hours/week).
Your Profile

• You're an expert . You have a background in Business or Engineering and significant experience in logistics or supply chain, ideally within the aviation industry.
  
• You're a leader . You're a self-motivated team player who can independently manage a shift, motivate your team, and ensure smooth operations, especially during critical AOG cases.
  
• You're a problem-solver . You thrive on challenges and have a proactive, "out-of-the-box" approach to finding solutions for our customers and handling unforeseen issues. You are comfortable juggling changing priorities and complex data.
  
• You're a great communicator. You have an energetic and collaborative work style and superior written and verbal communication skills in English.
  

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.
Satair is striving for a culture of diversity and inclusiveness with continuous learning, speak up, listen up, and act with integrity and respect. So we welcome any application independent from the social and cultural background, gender, age, disability, sexual orientation or religion of the applicant.
About SATAIR
Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.
With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.
Welcome to the Satair family!
If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Operations GmbH
Employment Type:
Permanent
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Experience Level:
Professional
Job Family:
Material Support & services
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.