Senior Project Manager – Retail Strategy & Experience (f/m/x) @ Carl Zeiss Extended Reality (XRX) (m/w/d)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

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• Drive ZEISS Extended Reality's retail strategy with key partners and markets by executing initiatives focused on online optical retail, omnichannel experience, insights, and continuous improvement.

• Map and optimize end-to-end customer journeys across online and in-store channels to enhance experience and boost conversion.

• Manage the full onboarding process of new customers and partners, ensuring smooth setup and stable multi-channel operations.

• Coordinate cross-functional workstreams, manage timelines and risks, and align leadership, IT, local markets, and external partners to ensure project success.

• Establish KPIs and feedback loops to analyze results, identify improvements, and standardize best practices for continuous improvement across markets.

• Lead pilots, store visits, and interviews to gather insights on customer and partner behavior, synthesizing findings to inform strategy and roadmap priorities.

• Bachelor's or Master's degree in Business, Management, Marketing, or a related field.

• Proven experience managing project management, retail, transformation, or consulting initiatives, ideally within retail or B2B2C industries, with a strong track record of leading complex, multi-workstream programs.

• Strong project and program management skills covering scoping, planning, execution, risk management, and governance in multi-stakeholder environments.

• Solid understanding of retail operations and customer journeys, ideally in optical, healthcare, or premium consumer retail, with familiarity in omnichannel concepts integrating digital and physical touchpoints.

• Ability to translate strategic directions into actionable workstreams, pilots, and initiatives, supported by data-driven continuous improvement using KPIs and qualitative feedback.

• Excellent communication, facilitation, negotiation, and stakeholder management skills, comfortable engaging both external partners and senior internal stakeholders, with a hands-on, results-oriented approach.

• High accountability and ownership to independently manage topics end-to-end, make decisions within scope, and deliver results in a dynamic environment;

• Fluent in English; German and/or additional languages are an advantage.

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