(Senior) IT Consultant Microsoft Cloud D365 (CRM) (m/w/d)

Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always be one step ahead. Whether production, research, sales, or administration—we love being the invisible force behind innovation. We deliver world-class quality in the areas of precious metals, healthcare, semiconductors & electronics, and industrials. As one of the top 10 family-owned companies in Germany, we employ around 15,100 employees in 40 countries.

• Shape the Future of Customer Engagement with AI & Microsoft Cloud. At Heraeus, we are evolving our digital customer landscape beyond traditional CRM. By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels.
• Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer Insights-Journey) and digital channels (e.g., portals).
• Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.
• Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams.
• Take ownership of the cloud-based D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.
• Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.

• Ideal for professionals with ~5 years of Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership.
• Strong understanding of customer processes (sales, service, marketing)
• Experience with system integration and cross-module environments
• Interest and curiosity in AI, automation, and emerging Microsoft technologies (e.g., Copilot, Power Platform)
• Analytical mindset with the ability to translate business needs into scalable solutions
• Strong communication skills and a collaborative working style

• Attractive compensation—strong basic salary in line with the collective agreement for the chemical industry, annual one-time payments (vacation bonus, Christmas bonus, future bonus), time off for retirement and extension of the statutory nursing care insurance to include supplementary nursing care insurance
• Additional financial benefits—promotion of private pension plans, life phase account for paid time off (e.g., sabbatical, earlier retirement), subsidy for local public transport, discounts in many (online) stores
• Regulated working hours—37.5 hours per week, time off for overtime, retirement leave, 30 days annual leave, special leave for special occasions
• Health & well-being—company medical service with comprehensive preventive medical check-ups, sports offers, social counseling, and an in-house employee canteen with freshly prepared meals every day

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