Car Repair Agent for 1st Level Customer Support (f/m/div.) (m/w/d)

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

The Bosch Service Solutions Leipzig GmbH is looking forward to your application!

• Respond to all calls, emails, and common requests for technical 1st level support.
• Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and/or remote.

• Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate necessary
• Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV, basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
• Languages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required, German is a plus
• Personality: service and solutions focused
• Your way to work: customer orientation, professional communication, ability to work well in difficult situations

• Work-life balance: Flexible working in terms of time, place and working model.
• Health & Sport: Wide range of health and sports activities.
• Childcare: Intermediary service for childcare services.
• Employee discounts: Discounts for employees.
• Room for creativity: Space for creative work.
• In-house social counseling and care services: Social counselling and intermediary service for care services.

The recruitment contact or superior will be happy to provide information about the individual benefit plan.